Terms & Conditions

Privacy
Super Chef is committed to ensuring that your privacy is protected. Super Chef will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the address at the bottom of the page.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item

How to Buy Food Online
Buying Food Online could not be easier. Just browse our Menu, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Check Out" at the top of the page and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. Owing to the nature of our products, we are only able to accept orders from within the UK mainland. 

Our prices are reviewed every 7 days and you will be charged at the price ruling at the date of order. These prices will be confirmed to you on receipt of order.

When To Order Food
Order at any time by email, telephone (answer machine available) or fax. All orders will be confirmed to you and will be dispatched the delivery day after receipt of order (subject to stock availability). Orders will only be dispatched on the days specified below.

Food Delivery
Delivery is £9.99 per order to mainland Britain (except parts of Highland Scotland).

However, if your order exceeds £58.00 (i.e. any2 cases), then the delivery is FREE.

 Goods will be dispatched from our depot on Mondays, Tuesdays, Wednesdays and Thursdays - 97% of all orders will be received by you on the following day by 5pm.

It is important that all goods are removed from the packaging and placed in your freezer immediately upon receipt. If you are unable to receive delivery yourself you should inform us of an alternative delivery address and telephone number.

Out Of Stock Items
We will advise you of any items unavailable at the time of your order. Your credit card will only be debited for items which are dispatched. You will be advised when the product is back in stock.

Cancellation and Returns
You can cancel your order at anytime up to 7 working days after the day of delivery. To do this, please e-mail or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us improve the service we offer to customers in the future.If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Credit Card Security
All credit card numbers are processed on a secure server and are never sent by email.

Reaching Us
If you need to reach us, please email using our contact form

Tel/Fax: 01508 531580

Super Chef Ltd 
3 Wellesley Road 
Tharston Ind Estate 
Long Stratton 
Norwich NR15 2PD